Shipping policy

How are small items delivered?

In most cases, deliveries will be made by UPS or FedEx. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier. If you have any special delivery instructions, write a note with the delivery date and place it on your door. Include your name, request, and tracking number.

In some cases, if an item is slightly larger, we may drop it at a dry location as near as possible to your door. Please note that items in small parcels are not brought inside the property.

What are the delivery methods for small items?

All available shipping options will be listed in cart, but here’s a breakdown of when you can expect your package:

Time frames that include filling the order and delivery:

One-Day Shipping: Within one business day.

Two-Day Shipping: Within two business days.

Time frames that do not include filling the order (these are expected times after being shipped from the supplier’s warehouse:

Express Shipping: Within one business day.

Expedited Shipping: Within two business days.

Ground Shipping: Within one to seven business days.

Orders placed outside of business hours will be shipped the next day. Deliveries are not typically made on Saturdays or Sundays.

What is a large item?

Your order contains a large item if you are choosing how and where the item will be delivered during checkout.

For these items, we partner with carriers who specialize in transportation and final delivery to ensure the product arrives safely and soundly. Your order is handled with the utmost care from the moment it leaves the warehouse to the time it has been successfully delivered at your home.

How are large items delivered by Wayfair?

Wayfair partners with specialized carriers to ensure safe and secure transportation of large items. Here’s how the delivery process works:

1 - You choose a delivery option for your item at checkout. Available delivery methods vary by item. All options will be displayed in your cart.

2 - Your order gets picked up from the warehouse. We'll send you a shipping confirmation email to let you know your order is on its way.

3 - Your order is shipped to a local delivery agent. A carrier transports your order to a delivery professional in your area.

4 - You schedule a delivery appointment. When the local delivery agent has your order, they will contact you to schedule a delivery date and set a time window.

5 - Enjoy your new item! Check the condition and packaging of your order. If it didn’t arrive in perfect condition, check out the article on damaged or defective items.

What do I need to know about delivery of large items?

You must pick a delivery method for large items at checkout so we can ensure a smooth delivery. For each method, your local delivery agent will contact you to arrange a date and, for attended deliveries, a four-hour window for delivery. Where stated, signatures are required for delivery. Assembly services and packaging removal are not included unless otherwise stated.

Wayfair is not responsible for any access fees imposed by the customer's building or HOA. These fees may include gate fees, dock fees, elevator booking fees, etc.

What are the delivery methods for large items?

Curbside (We Unload)

The delivery team will unload the item(s) and place it on the curb outside your home. Once it’s been dropped off, it’s yours! You may want to ask a family member or friend for an extra hand to move it.

Basic Outside Front Door Drop-Off

The delivery team will unload the item(s) and leave it in a safe place outside your home (front door, porch, or garage). Once it’s been dropped off, it’s yours!

You’re not required to be home to accept the delivery, and a signature is not needed. Your item(s) will be delivered as long as the delivery team determines the area is secure. For apartments and condos with a front desk, your item(s) will be dropped off there. For any apartments or condos that have outer doors only, your item(s) will be left outside the front door. Please reach out to the local delivery agent directly if you need to reschedule your delivery. Their contact information can be found in the email detailing your delivery date and time window.

Inside Home Entrance Drop-Off

The delivery team will bring the item(s) inside your home (including individual apartment units) and place it in the immediate entryway. It’s yours from there!

Backyard Delivery

The delivery team does the heavy lifting for you. They’ll bring your item(s) to a location of your choosing in your backyard.* The backyard must be accessible without going through the home.

Room of Choice Delivery

The delivery team does the heavy lifting for you. They’ll bring your item(s) inside and place it in your room of choice.

All-Inclusive Delivery: Delivery, Packaging Removal & Assembly

Effortless delivery where the delivery team brings your item(s) inside to your room of choice,* assembles it, and removes the packaging from your home.

Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

*Upstairs carrying limit of two flights of stairs (up to 15 steps each for each flight).

Can large items be stored before I receive delivery?

If you need your item held in storage before delivery to your home, our Wayfair Delivery Agencies can hold your item for a maximum of 30 days. Once the storage request expires, your item will be auto-scheduled for the next available delivery date. Wayfair cannot hold items for more than 30 days, and must be delivered upon the soonest delivery date after the 30 day mark. If not delivered, return fees will apply. Please contact us to request a storage hold.